South Korean police agencies actively integrate artificial intelligence to streamline operations, handling civil complaints alongside emergency 112 calls. Officials emphasize that expanding AI-driven investigation services enables efficient management of diverse incidents, including national security alerts, crime prevention workshops, and traffic fatalities.
AI Chatbot Handles Millions of Routine Inquiries
Authorities deploy the AI chatbot “Everyone’s Police Officer,” accessible via platforms like the Jeongbu 24 app and resident registration portals. This tool processes civil petitions and delivers responses without face-to-face interactions. Analysis reveals the system autonomously manages 102 categories of police-related single complaints, which exceed 3 million annually.
Leaders prioritize “super AI” deployment at scale, training models with extensive public and private datasets to modernize police functions. Initiatives like the “Super AI Expert Collaboration Plan” reassign departmental roles, shifting administrative units to AI support and training sections to skill development.
AI Enhances Field Searches and Surveillance
Police incorporate AI into on-site investigations and missing person searches. Specialized teams equipped with AI cameras and drones now patrol key Seoul districts, including Gangseo, Yangcheon, Yeongdeungpo, Guro, and Geumcheon.
Among advanced AI cameras, three primary models conduct real-time analysis of anomalous behaviors. They distinguish suspicious individuals loitering in buildings from legitimate residents, improving detection accuracy.
Transforming 112 Emergency Responses
For 112 emergency calls, AI transcribes spoken content into text and evaluates urgency through voice modulation, ambient noise, and caller facial cues. This powers the development of the “Next-Generation 112 System,” which guides field responses effectively.
Recent examples demonstrate AI’s value: in one case, the system flagged a potential crime fear, recommending dispatch, though it ultimately identified heightened anxiety, directing appropriate on-site measures.
