Coupang CEO Park Dae-jun bows in apology whereas addressing reporters on the central authorities advanced in Seoul on Nov. 30, 2025, following an emergency assembly with heads of related businesses in response to a buyer information leak by the e-commerce large. (Kim Hye-yun/Hankyoreh)
Coupang, South Korea’s largest e-commerce platform, confirmed that it had skilled an information breach involving the names, cellphone numbers, and addresses of 33.7 million customers.
At a scale on par with three-quarters of the nation’s grownup inhabitants, the info leak impacts the overwhelming majority of Coupang customers and has led to considerations about rip-off operations using buyer information.
Coupang introduced on Saturday that it had change into conscious of “unauthorized private information entry” for round 33.7 million accounts.
As of the third quarter of this 12 months, the variety of energetic customers recognized by Coupang was 24.7 million. Which means that the info leak primarily impacts the corporate’s whole consumer base, together with inactive accounts.
The information that was leaked included buyer names, e mail addresses, cellphone numbers, addresses, and even a portion of their order histories. Coupang introduced that clients’ fee info, bank card numbers and login info weren’t affected.
Furthermore, it seems that Coupang had been unaware of the info leaks for at the least 5 months.
“In response to the investigation to this point, it’s believed that unauthorized entry to non-public info started on June 24, 2025, by way of abroad servers,” the corporate introduced.
Coupang grew to become conscious of the leaks on Nov. 18. The agency reported the info leaks to the Private Data Safety Fee on Nov. 20 and once more on Saturday.
The Korean authorities moved to reply instantly to the info leak, which is unprecedented in scale. The Ministry of Science and ICT and the Private Data Safety Fee agreed to type a public-private joint investigation workforce to find out the reason for the leaks and set up measures to forestall a relapse.
Bae Kyung-hoon, the deputy prime minister and minister of science and ICT, convened an emergency assembly of related authorities ministers on the authorities advanced in Seoul on Sunday.
“Beginning right now, we are going to intensify monitoring to forestall any secondary injury from the incident for the following three months,” Bae mentioned.
The police, who acquired the report filed by Coupang on Tuesday, have additionally began an investigation.
“We sincerely apologize for inflicting important inconvenience and concern to the general public,” CEO Park Dae-jung mentioned Sunday. “We’ll proactively cooperate with the federal government’s joint investigation and do our greatest to stabilize the scenario as rapidly as potential.”
By Search engine marketing Hye-mi, employees reporter
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