North Face has launched the outcomes of its complete investigation relating to the controversy over the wrong labeling of filling materials combination ratios in its padding merchandise.
On Dec. 4, Youngone Outside, which operates North Face, introduced via an internet site discover that “we now have initiated a complete investigation of all down product gross sales volumes throughout all distribution channels and have confirmed 13 merchandise with incorrectly labeled filling materials combination ratios, which have been corrected.”
The merchandise confirmed to have incorrect combination ratio labeling embody a complete of 13 sorts: Males’s Remaster Down Jacket, Males’s Water Protect Nuptse Jacket, 1996 Retro Nuptse Vest, 1996 Retro Nuptse Jacket, Nuptse Quick Jacket, Novelty Nuptse Down Jacket, 1996 Nuptse Air Down Jacket, Lofty Down Jacket, Puffy On EX Vest, Cloud Nuptse Down Vest, Arenal Jacket, Sky Down Vest, and Novelty Nuptse Down Vest.
North Face apologized, stating “We really feel heavy duty for the prevalence of incorrect filling materials combination ratio labeling” and “We notably really feel sorry for disappointing prospects who bought merchandise trusting our model.”
The corporate defined that “we plan to sequentially present particular person steerage on refund procedures, together with inquiry numbers, to prospects who bought the related merchandise throughout the interval when product data was incorrectly labeled.”
Musinsa, the platform that bought the incorrectly labeled merchandise, additionally clarified the scenario via a separate discover. Musinsa said “We carried out inspection and clarification procedures for all North Face merchandise and confirmed that combination ratio data was incorrectly labeled on detailed pages of 13 kinds” and “After North Face launched new season merchandise, an outsourced gross sales company up to date data however didn’t precisely appropriate the present filling materials data.” Musinsa introduced a coverage to proceed with refunds for buyer safety.
This incident started when a client inquired concerning the filling materials parts of a North Face jacket bought from Musinsa. Whereas the product description said “goose down 80%, feathers 20%,” the really used filling materials was recycled duck down. Typically, goose down is acknowledged as a premium materials with greater costs and higher insulation properties than duck down.
